Healthcare Excellence Leadership Program (HELP)
Our Healthcare Excellence Leadership Program (HELP) is designed for healthcare organizations striving to elevate healthcare leaders and achieve organizational growth and success.
We partner with healthcare organizations to build cultures where every individual feels seen, heard, and valued knowing they are making an impact in the industry.
Our approach integrates positive psychology, empathy, and clear communication skills to foster a supportive, high-performance environment, and elevate leaders to their full potential and overall organizational alignment.
Overview of Outcomes of Organizational Leadership Coaching:
Increase in patient care and overall STAR rating
Increase in employee engagement, satisfaction, and reduced turnover
Operational growth, cross-departmental cohesion, and leadership enhancement
Discover our coaching program for healthcare organizations.
Our Approach to Organizational Leadership Coaching
Customized Solutions for Your Organization: No two organizations are the same, and neither are our solutions. We offer customize programs that address the specific challenges and opportunities within your healthcare organization and work alongside leaders to help achieve goals alignment with an organizations mission and values.
Strategic Organizational Alignment: We help your organization ensure strategy is fully aligned with its mission, values, and long-term goals for operational success. Through strategic planning sessions, vision workshops, and ongoing support, we guide you in creating a roadmap for sustainable success.
Change-Agent Leaders: We empower healthcare leaders and provide them with the toolkit to lead confidently in any context, develop meaningful relationships with teams, and understand their pathway and contribution to the organization. Through our program, leaders will develop the skills for cross-functional collaboration, emotional intelligence, and strategic alignment that drives organizational success, leading to increased productivity, employee satisfaction, and retention.
Getting Started with Our Healthcare Excellence Leadership Program:
Discovery Call
A customized action plan to address key focus areas, identify opportunities, and address strategic organizational alignment.
Leadership Assessment
Evaluate communication and leadership styles, strengths, and areas for improvement using validated assessment tools such as Profiles XT Select.
Sessions & Workshops
Start date is flexible with in-person, hybrid, or online sessions including workshops and role plays to put into practice. Led by industry experts and seasoned healthcare executives.
Coaching Support & Celebration
We provide ongoing leadership support and 1:1 coaching sessions with leaders to support their journey and address challenges. At the end of the program, we’ll celebrate your completion!
Results & Organizational Impact from Coaching
By implementing tailored strategies focusing on emotional intelligence, trust-building, and fostering psychological safety, SMM facilitated a remarkable turnaround for healthcare organizational change, such as:
Operational Growth: Organizations have reported 30% increase in Home Health average daily census and a 31% increase in Hospice average daily census from 2022 to 2023, reflecting enhanced operational capacity and team effectiveness.
Leadership Enhancement: Leadership teams have reported a 5% increase in communication efficiency, marked by greater confidence, respect, and authenticity in their interactions.
Organizational Cohesion: The implementation of Safe Conversations™ practices and Parker Palmer's circle of trust methodology led to a 12% increase in employee engagement and zero leadership turnover in the first year.
Quality Improvement: A 20% increase in STAR Rating for Management of Oral Medication and increase in HCAHPS Patient Care by 3% underscoring the tangible impact on patient care quality.
These outcomes highlight SMM Coaching & Consulting's expertise in driving meaningful organizational change through targeted leadership development with the Healthcare Excellence Leadership Program. By addressing complex interpersonal dynamics and translating improved soft skills into tangible business results, SMM has provided a blueprint for healthcare organizations facing similar challenges. Strategic leadership coaching can catalyze significant operational improvements, enhance patient care, and foster a culture of trust and high performance in the healthcare sector.
Get Started on Healthcare Organizational Change
Healthcare organizations and leaders find success in coaching as they navigate the complex, high-stakes environment of the healthcare industry effectively. Coaching supports the development of critical leadership skills, such as emotional intelligence, communication, and decision-making, which are essential for managing teams, fostering collaboration, and ensuring high-quality patient care.
Therefore investing in employee development, we see an increase in job satisfaction and employee retention, with reduced turnover rates, thus creating a sustainable company culture for the long-term.
For more questions on our Healthcare Excellence Leadership Program (HELP), refer to our Frequently Asked Questions.