Transforming Adoray: Building Trust and Driving Growth Through Organizational Leadership Development
Organizational Leadership Development: Identifying Challenges
Adoray, a Wisconsin-based healthcare organization established in 1995 serves the community across several locations and a dedicated team of hundreds of healthcare professionals. At the heart of Adoray, the organization provides unmatched home health and hospice care for patients that brings dignity, relief from pain, and choice in preferred treatment for patients and families.
The healthcare organization faced challenges with collaboration across departments, experiencing silos and ineffective communication among its leaders.
Through our one-year Healthcare Excellence Leadership Program (HELP), SMM addressed significant challenges in team dynamics, trust, and organizational silos that were hindering Adoray's growth and operational efficiency.
By implementing tailored strategies focusing on emotional intelligence, trust-building, and fostering psychological safety, SMM facilitated a remarkable turnaround for the healthcare organization. Some highlights include:
Operational Growth: Adoray experienced a 30% increase in Home Health average daily census and a 31% increase in Hospice average daily census from 2022 to 2023, reflecting enhanced operational capacity and team effectiveness.
Leadership Enhancement: Adoray's leadership team reported a 5% increase in communication efficiency, marked by greater confidence, respect, and authenticity in their interactions.
Organizational Cohesion: The implementation of Safe Conversations™ practices and Parker Palmer's circle of trust methodology led to a 12% increase in employee engagement and zero leadership turnover in the first year.
Quality Improvement: A 20% increase in STAR Rating for Management of Oral Medication and an increase in HCAHPS Patient Care by 3% underscoring the tangible impact on patient care quality.
Organizational Leadership Solutions
When Adoray faced the need for team and organizational development, they turned to SMM Coaching & Consulting as their solution. Healthcare organizations and leaders find success in coaching as they navigate the complex, high-stakes environment of the healthcare industry effectively. Our organizational leadership coaching stood out due to it perfectly aligning with Adoray’s needs, mission, and values. Coaching supports the development of critical leadership skills, such as emotional intelligence, communication, and decision-making, which are essential for managing teams, fostering collaboration, and ensuring high-quality patient care. Therefore investing in employee development, we see an increase in job satisfaction and employee retention, with reduced turnover rates, thus creating a sustainable company culture for the long-term.
Through SMM Coaching & Consulting Healthcare Excellence Leadership Program (HELP), we implemented a comprehensive plan spanning one year to address these challenges, identify opportunities, elevate leaders, and increase organizational alignment and growth. Our process included:
Phase I: Analysis and Program Curation
Our Healthcare Excellence Leadership Program began with a detailed analysis of Adoray’s specific requirements, listening to issues, identifying opportunities, and curating a program curriculum tailored to the organizations specific needs.
Phase II: Integration
We worked closely with the Adoray team to ensure a seamless integration for leaders. The process involved a leadership assessment and in-person workshops.
Phase III: Implementation
We then moved to the implementation phase, tailoring consistent leadership sessions to focus on key areas:
Leadership development and emotional intelligence training
Trust-building exercises and workshops to put into practice
Implementation of Safe Conversations™ practices and Parker Palmer's circle of trust methodology
Strategies for improving team dynamics, communication, and psychological safety among teams
Phase IV: Program & Practice
Throughout the program, we focused on strategic alignment, maintaining communication, monitoring progress, and adapting strategies as needed. The entire process was designed to solve the immediate problem and provide a long-term, sustainable solution for healthcare leaders and organizational alignment at Adoray.
Results: One-Year Healthcare Leadership Program
Through our Healthcare Excellence Leadership Program (HELP), we saw favorable results among Adoray’s leaders after the one-year program, including increased productivity and patient care, employee engagement and low turnover, and overall communication efficiency among leaders and teams.
Improved communication, collaboration, and reduced silos among teams
Increase HCAHPS Patient Care by 3%
After one year, no employee turnover in leadership staff
Improved team operations and productivity for an increase in employee engagement by 12%
20% increase in STAR Rating for Management of Oral Medication
Home Health average daily census increased by 30%
Hospice average daily census increased by 31%
What participants are saying:
“The training has been inspirational to my team as it first helped them understand who they were and what may be holding them back. Once that foundation was built then real-life concepts were introduced to help them with everyday leadership situations such as crucial conversations, building trust, and utilizing the mirroring technique to ensure staff feel heard and valued.”
The Path to Organizational Alignment: Investing in Leaders
In conclusion, SMM Coaching & Consulting partnership with Adoray demonstrates the transformative power of targeted leadership development and organizational culture change. Through a comprehensive one-year engagement, SMM addressed significant challenges in team dynamics, trust, and organizational silos that were hindering Adoray's growth and operational efficiency.
By implementing tailored strategies focusing on emotional intelligence, trust-building, and fostering psychological safety, SMM facilitated a remarkable turnaround. The results speak for themselves:
Operational Growth: Adoray experienced a 30% increase in Home Health average daily census and a 31% increase in Hospice average daily census from 2022 to 2023, reflecting enhanced operational capacity and team effectiveness.
Leadership Enhancement: Adoray's leadership team reported a 5% increase in communication efficiency, marked by greater confidence, respect, and authenticity in their interactions.
Organizational Cohesion: The implementation of Safe Conversations™ practices and Parker Palmer's circle of trust methodology led to a 12% increase in employee engagement and zero leadership turnover in the first year.
Quality Improvement: A 20% increase in STAR Rating for Management of Oral Medication and increase in HCAHPS Patient Care by 3% underscoring the tangible impact on patient care quality.
These outcomes highlight SMM Coaching & Consulting's expertise in driving meaningful organizational change through targeted leadership development with the Healthcare Excellence Leadership Program. By addressing complex interpersonal dynamics and translating improved soft skills into tangible business results, SMM has provided a blueprint for healthcare organizations facing similar challenges. The Adoray success story serves as a compelling example of how strategic leadership coaching can catalyze significant operational improvements, enhance patient care, and foster a culture of trust and high performance in the healthcare sector.
About SMM Coaching & Consulting
SMM Coaching & Consulting is driving meaningful organizational change through targeted leadership development specific to organizational needs. We address complex interpersonal dynamics and translate improved soft skills into tangible organizational growth results and improved patient care.
For healthcare organizations facing similar challenges, the Adoray success story serves as a compelling example of how strategic leadership coaching can catalyze significant operational improvements and foster a culture of trust and high performance. Reach out to us today to schedule your consultation call to address challenges in your organization.
